Support

Setup without guessing.

Follow the same simple IPTV portal pattern: locate your MAC, upload your list, reload the TV app.

1

Find your MAC

Open Orion Player on the TV and go to Settings. Copy the MAC from the Info panel.

2

Upload playlist

Open Upload playlist, enter the MAC and your Xtream Codes server credentials.

3

Reload app data

Use Refresh TV cache from the user panel, then press Reload in Orion Player.

MAC

Check a device

Verify whether the portal can find a playlist for this TV.

HELP

Need help from our team?

Open a private ticket, follow its status and read every Orion Support reply from your client area.

FAQ

Common questions

Does Orion Player include channels?

No. Orion Player is a media player. You need playlist credentials from your IPTV provider.

Can I add more than one playlist?

The current API keeps one active playlist per MAC. Uploading a new playlist replaces the previous one.

What playlist format does this portal use?

The portal supports Xtream Codes, M3U, Xui.One, 1-Stream and Stalker formats shown in the upload form.

Why does my TV not show the new list?

Refresh the TV cache from the panel, then reopen the app or press Reload inside Orion Player.